Shipping

What is your shipping policy?

We offer free standard shipping on orders over $80 AUD, and we'll ship your order the next working day.
Currently, we only ship within Australia, but we're excited to expand soon!

Where do you ship?

Currently, we only ship within Australia, but we're excited to expand soon!

When will you ship my order?

We send out orders within the next 1-2 business day.

I need to change my shipping address

We can only update the shipping address if your package has not yet been sent.
Please email help@thestitchables.com, and we'll assist you in resolving this as quickly as possible.

Do you offer express shipping?

Yes, we will ship the orders the next business day and arrange for express delivery.

Orders and Returns

How do I track my order?

Once your order is processed, you'll receive a confirmation email with your tracking number. If you don't see it, please check your spam or junk folder.
If you can't find the email or entered the wrong address, email us at help@thestitchables.com with your order number and we will work quickly to resolve this.

What's your return policy?

We want you to be completely happy with your purchase! If you're not satisfied, we offer returns within 14 days of receiving your order. Here’s how it works:
  1. How to Return: To start a return, please email us at help@thestitchables.com with your order number and the reason for your return.
  2. Refunds: Once we receive the returned items, we'll process your refund to the original payment method. Please allow extra time for your bank to process the refund. Please note that shipping costs are non-refundable.
  3. If you have any questions, feel free to reach out to our customer service team at help@thestitchables.com.

What do I do if my order is damaged or missing items?

We are so sorry to hear this.
Please email help@thestitchables.com with your order number and any relevant pictures and we’ll work quickly to resolve the issue.

Can I cancel or change my order?

Yes, if your order hasn’t been shipped yet, we’ll do our best to cancel or modify it for you.
Please email help@thestitchables.com and we will try our best to help.

Something else?

Product related

Please email us on help@thestitchables.com and include
1. Order number
2. Kit name
3. How we can help
and we will get back to you in 1-2 business days.

I need more help with crocheting

If you can’t find the answer in the help videos tutorials, we offer email support for all your crochet questions.
Please email us at crochet@thestitchables.com with the following details:
1. Order number
2. Kit name
3. Description of what you need help with.
4. Any relevant pictures or videos would be appreciated.

We’ll get back to you within 1-2 business days.