Shipping
What is your shipping policy?
We offer free standard shipping on orders over $80 AUD, and we'll ship your order the next working day.
Currently, we only ship within Australia, but we're excited to expand soon!
Where do you ship?
Currently, we only ship within Australia, but we're excited to expand soon!
When will you ship my order?
We send out orders within the next 1-2 business day.
I need to change my shipping address
We can only update the shipping address if your package has not yet been sent.
Please email help@thestitchables.com, and we'll assist you in resolving this as quickly as possible.
Do you offer express shipping?
Yes, we will ship the orders the next business day and arrange for express delivery.
Orders and Returns
How do I track my order?
Once your order is processed, you'll receive a confirmation email with your tracking number. If you don't see it, please check your spam or junk folder.
If you can't find the email or entered the wrong address, email us at help@thestitchables.com with your order number and we will work quickly to resolve this.
What's your return policy?
We want you to be completely happy with your purchase! If you're not satisfied, we offer returns within 14 days of receiving your order. Here’s how it works:
How to Return: To start a return, please email us at help@thestitchables.com with your order number and the reason for your return.
Refunds: Once we receive the returned items, we'll process your refund to the original payment method. Please allow extra time for your bank to process the refund. Please note that shipping costs are non-refundable.
If you have any questions, feel free to reach out to our customer service team at help@thestitchables.com.